Hotels and Resorts worldwide have implemented extra health and safety protocols to protect their staff and guests from the COVID-19 virus. These examples may include but not limited to –

Physical Distancing

Physical distancing is enforced in all areas.
Established maximum capacity of guests per consumption center and distance between each table.
Safe distance and limited number of lounge chairs in swimming pools and beach areas.
Symbols and signs displayed to reinforce safe physical distancing in areas like: front desk, spa, restaurants, swimming pools, etc.
Check-in and check-out is done by a single person per family following the distance signs posted on floors.
Online or App check-ins available.
Physical separation between the lobby receptionist, bartender and cashier with the guest through a protective glass.
Staff and guests are encouraged to respect the “no contact” and physical distancing policies, a wave and smile go a long way.

Staff

Staff will wear masks and gloves and, when necessary, other personal protective equipment.
Body temperature will be checked with a thermal camera thermometer of staff before each shift.

Disinfecting

Luggage will be taken through a sanitation process.
Anti-bacterial Hand sanitizer dispensers available at set stations.
Availability of face masks for all guests.
Work areas, surfaces, materials and equipment routinely and constantly cleaned and disinfected.
Rooms will have a “guarantee seal”, indicating that the room has been sanitized under the strict protocols of Preverisk and Cristal.
Random Hygiene Photometer tests of rooms, corridors and work equipment to verify proper disinfection practice.
Enforce the implemented cleaning and disinfection processes as established by NOM-251 and the international standards of the Preverisk Group and Cristal in kitchen areas and bars.
Frequent and routine disinfection of menus, checkbooks, terminals, pens and phones constantly and after each use.
Disinfection of chairs, cushions and areas of both the pool and beach restaurants.
Strict program for cleaning and disinfecting utensils, towels and work equipment.